Zenova Health and Wellness Pty Ltd
Effective Date:08/12/2024
Welcome to Zenova Health and Wellness Pty Ltd. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General Terms
1.1 These terms and conditions govern your use of Zenova Health and Wellness’s website and products.
1.2 By accessing or using our services, you confirm that you are at least 18 years old
1.3 Zenova Health and Wellness Pty Ltd reserves the right to update these terms at any time. Changes will be posted on this page with a revised effective date.
2. Products and Services
2.1 All products offered by Zenova Health and Wellness Pty Ltd are for personal use and are not intended for resale unless explicitly agreed upon through our wholesale program.
2.2 Our products comply with applicable local and federal regulations; however, it is your responsibility to ensure that the products are legal in your jurisdiction.
2.3 We make no medical claims about our products. Consult with a healthcare professional before use.
3. Orders and Payments
3.1 All prices listed on our website are in AUD and are subject to change without notice.
3.2 Orders are subject to acceptance and availability. Zenova reserves the right to cancel any order at our discretion.
3.3 Payment must be made at the time of purchase. We accept VISA, MASTERCARD & AMERICAN EXPRESS.
4. Shipping and Delivery
4.1 Zenova ships to Australia and aims to process orders within 48hrs. Delivery times may vary depending on the shipping destination.
4.2 Zenova is not responsible for delays caused by customs, natural disasters, or courier issues.
5. Returns and Refunds
5.1 We do offer a 30 day refund or exchanges on unopened and unused products.
5.2 To initiate a return, contact our customer service team at refund@zenovahealth.com.au
5.3 Refunds will be issued to the BSB & ACC number payment was made from once the returned item is received and inspected.
6. Disclaimer of Warranties
6.1 Zenova Health and Wellness Pty Ltd products are sold “as is.” We make no guarantees regarding the results or effectiveness of our products.
6.2 We are not liable for misuse of our products or failure to follow instructions. Always consult a healthcare professional if you are pregnant, nursing, or taking medication.
7. Limitation of Liability
7.1 Zenova Health and Wellness Pty Ltd is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or services.
7.2 By making a purchase, you agree that our maximum liability is strictly limited to the value of the purchased product or service.
8. Privacy Policy
8.1 By using our website or services, you agree to our Privacy Policy, which governs the collection, use, and protection of your personal information.
8.2 We use secure payment systems to protect your information, but we cannot guarantee absolute security.
9. Governing Law
9.1 These terms and conditions are governed by the laws of Australia. Any disputes shall be resolved in (High Court of Australia).
10. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Email: admin@zenovahealth.com.au
Phone: 0484645870
By accessing or using Zenova Health and Wellness’s website or purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions.