Welcome to the Zenova Health and Wellness Pty Ltd FAQ section! Below are answers to some of the most commonly asked questions about our products, policies, and services. If you have additional questions, feel free to contact us.
General Questions
Q: What products does Zenova Health and Wellness offer?
A: We specialize in premium hemp extract products, including tinctures, creams, and wellness solutions infused with CB2, CB2-G, CB2-N, magnesium, and other beneficial ingredients.
Q: Are your products legal in Australia?
A: Yes, all our products comply with Australian laws and regulations. However, we recommend that you check your local laws before purchasing or using our products.
Q: Do your products contain THC?
A: Our products are made with premium hemp extracts from plants naturally containing trace levels of Therapeutic hemp compound (THC) We carefully process and test our products to ensure our compliance, no more than 0.2%, which is below the legal threshold.
These minimal levels are non-intoxicating. While rare, it is possible for trace amounts of Therapeutic hemp compound to appear in sensitive drug tests. We advise customers who are subject to testing to exercise caution and consult with a healthcare professional if they have concerns.
Q: Who can purchase your products?
A: Our products are intended for individuals aged 18 and over.
Q: Are your products safe to use?
A: Our products are made with high-quality ingredients and are tested for safety. However, if you have any medical conditions or are pregnant or nursing, consult your healthcare provider before use.
Usage and Benefits
Q: What are the benefits of hemp extract products?
A: Hemp extract may support relaxation, improve sleep quality, reduce discomfort, promote skin health, and help maintain a balanced mood. Specific benefits vary depending on the product and its formulation.
Q: How should I use Zenova tinctures?
A: Take the recommended dosage under your tongue and hold for 30–60 seconds before swallowing. Dosage instructions can be found on the product label.
Q: Can I apply the CBD & Magnesium Cream directly to my skin?
A: Yes, our cream is designed for topical use. Apply a small amount to the targeted area and massage gently until absorbed.
Shipping and Returns
Q: Do you ship internationally?
A: Yes, we ship to select countries. Please ensure that hemp products are permitted in your country before ordering.
Q: How long does shipping take?
A: Within Australia, delivery typically takes 3–7 business days. International shipping times may vary based on location.
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee on all unused, unopened products. For more details, visit our Returns Policy page.
Wholesale and Partnerships
Q: Do you offer wholesale options?
A: Yes, we provide wholesale opportunities for retailers and distributors. Visit our Wholesale page or contact us at wholesale@zenovahealth.com.au for more information.
Testing and Quality Assurance
Q: Are your products tested?
A: Absolutely. All our products undergo rigorous third-party testing to ensure quality, potency, and safety.
Q: Do your products contain artificial ingredients?
A: No, we prioritize natural, high-quality ingredients in all our formulations.
Contact Us
Q: How can I contact Zenova Health and Wellness?
A: You can reach us via email at admin@zenovahealth.com.au
Q: Where is Zenova Health and Wellness located?
A: Our headquarters are in New South Wales, Australia.